SALE - 50% off 75 sqft first floor units
Have a question? Phone 01495 311 107

Frequently Asked Questions

Frequently Asked Questions


BRYNSTORE SELF STORAGE - HOW IT WORKS
We offer secure and flexible self storage units of a variety of sizes. Book the unit that is right for you, and store your items. Our office is open 9am - 5pm however you can access your unit 24 hours a day, 7 days a week.


Entry and Exit


HOW DO I GET ENTRY TO MY UNIT?
With Brynstore, you can enter the facility using your PIN number or your access fob and then your unit using your unit/padlock key. Once you have completed your booking you will need to arrange a time and date with our manager to collect your access fob & keys. Once you have these you can come and go as you please.

WHY WON’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?
If you are having any trouble, contact us on 07492050523 / 07886889392 / 07976558440.


Opening hours


WHEN ARE YOU OPEN?
Our Brynmawr site is accessible 24 hours a day, 7 days a week, 365 days a year.
Our office is open from 9am - 5pm, Monday - Friday

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?
Only during office opening hours


Packing and Unloading my stuff 


IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?
While employees are on site during office opening hours, you should always plan to unload and pack your items yourself as our employees are not insured to handle your goods.

ARE THERE ANY STEPS TO ENTER THE FACILITY?
Indoor Units - The Brynmawr facility includes a short ramp or the option of using a small number of steps. 
Outdoor Containers - 95% of our outdoor containers are on the ground level.

HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit. If you have chosen an outdoor container then you can drive right up to the door.

ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
There are dollys and trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment but we are happy to recommend local companies that do.


Booking my unit


CAN I BOOK ONLINE?
Yes you can. Simply follow the online instructions and you can complete your booking.

CAN I BOOK BY PHONE?
Yes, though it will take longer and the lowest available prices are online.

WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card, including American Express.

CAN I CANCEL BEFORE I MOVE IN EVEN THOUGH I’VE SENT YOU MY PAYMENT DETAILS?
Yes you can. To cancel your booking, either log in to your Brynstore account online, or call us on 07492050523. You will not be charged if you cancel before your move in date.

CAN I CHANGE MY PAYMENT CARD?
Yes you can. Log into your Brynstore account, click on 'View Payment Details' and add a new card.


Moving out


I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?
The quickest way to move out is to log into your Brynstore account online and cancel. If you require any assistance, call us on 07492050523.

I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.


Location of Brynstore


WHERE IS BRYNSTORE'S BRYNMAWR FACILITY?
We are located on the Barleyfield Ind Est, Brynmawr, NP23 4LU.


Insurance


WHAT IS COVERED BY INSURANCE?
You can review the full details of what is covered by our insurance here.


Contact


I WANT TO GET IN TOUCH WITH BRYNSTORE. HOW DO I DO THAT?
You can email us at info@brynstore.com or call us on 01495311107.